Managing an RV park or campground can be a challenge, particularly if you’re trying to do everything on your own. Here, you’ll find answers to common questions about running and managing an RV park. Whether you’re a park owner, manager, or just exploring the idea of operating an RV park, this resource covers essential topics such as daily operations, maintenance, insurance requirements, legal considerations, and customer service tips. Unhitched Management is committed to helping independent RV park and campground operators succeed.
Contact us to learn how we can help your park thrive.
Can you help with hiring and managing staff?+
YES! We understand that staffing for hourly, salaried, and work-kamper positions is essential to maximizing both experiences and revenue. We can handle all aspects of staffing, including recruiting, training, scheduling, and performance management to ensure that your RV park operates smoothly and efficiently.
Can you help with RV park expansions or upgrades?+
YES! We assist with planning and executing park expansions, upgrades, and renovations. Our team can help with feasibility studies, budgeting, contractor selection, and project management to ensure logical improvements and best practice solutions/suggestions.
How do I handle legal issues, such as eviction or liability claims?+
Know the legal eviction process for your area and document all incidents and rule violations. Consult a lawyer for guidance on liability claims, and make sure to have adequate insurance coverage to handle potential lawsuits. Each state and locality can have varying rules, and we suggest you create a predefined plan for managing evictions and review it with your legal counsel. This would include:
- Set a timeline for the eviction process and what must be done
- Document templates for each step of the process
- Checklist for employees to follow
- Contact list for your attorney, sheriff, magistrate, and others who may be involved.
There’s a lot to the eviction process, and it must be handled according to the law in your area. Contact us today for personalized recommendations and discuss how we can help tailor a solution to your RV park or campground.
How do you ensure compliance with local regulations and safety standards?+
How do you handle emergency situations or natural disasters?+
How do you handle maintenance and repairs at the park?+
We manage regular preventative maintenance schedules, handle repairs, and coordinate with professional contractors for major projects. We also perform routine inspections to identify and address potential issues before they become problems.
How do you help increase occupancy at RV parks?+
We have several strategies to boost occupancy and understand seasonality and trends throughout our properties. As part of our robust training programs and financial tools, we equip each operator with the ability to understand their targets, budgets, and forecasts on a weekly basis. This allows our teams to know exactly where they are toward their goals, and to then work with our departmental leadership teams to help propel their goals forward as needed. We also bring these on-site operators into a lucrative bonus program that clearly recognizes the achievement of financial and occupancy-related goals in a direct and transparent manner. In addition, we use a combination of marketing strategies, dynamic pricing, event planning, and partnerships with local attractions to attract more guests and improve occupancy during both peak and off-season periods.
How do you maintain the park’s brand identity and unique character?+
We understand that each park has its own identity and charm. As part of our initial deep dive into your operations, we look to understand the strengths, opportunities, and essential aspects of who you are today. We then work with each of our departments and your teams to maintain and enhance what makes your park special while improving operational efficiencies, hospitality, programming, financial accountability, and communication. By doing this, we collaborate with owners to maintain the park’s unique appeal while driving exponential growth.
How do you manage guest feedback and complaints?+
How often will I receive financial and operational reports?+
We provide regular reports, typically on a monthly or quarterly basis, covering financial performance, occupancy rates, marketing results, and operational updates to keep you informed about the park’s performance.
What is the fee structure for your management services?+
We have several different strategies for our management fees. While they are typically based on a percentage of the park’s revenue, we have different bundled and a la carte packaging depending on your park’s need. We also work with you and your team to create a performance incentive, so that our team is incentivized to treat your operations like our own, maximizing profitability and productivity. After our initial consultation, we will provide a detailed explanation of pricing options and work together to find the solution that is best for your operation.
What services does your RV park management company offer??+
We offer a comprehensive range of services, including daily operations management, marketing and reservations, financial management, staffing and training, maintenance, and regulatory compliance.
What steps do you take to increase park profitability?+
We implement strategies to maximize revenue, such as optimizing pricing, adding new revenue streams (eg. retail sales or activity fees), reducing operating costs, and improving marketing efforts to attract more guests.
What type of insurance is needed for an RV park?+
There are a wide variety of insurance needs that largely depend upon the size and offerings of a particular park. In general, insurance needs to cover third-party bodily injury and property damage that may occur on the RV park premises and take into account coverage for slip-and-fall incidents, accidents at the park, or damage caused by park activities. As part of our initial engagement, we will review current policies and make recommendations for any additional or reduced services needed.
What type of marketing support do you provide?+
Our marketing support includes online and offline advertising, social media management, SEO, website development, email marketing, and partnerships with travel agencies. We focus on promoting your park to reach more potential visitors.
You manage multiple RV parks, and if so, how do you ensure personalized attention?+
While we do manage multiple properties, our team is structured to provide dedicated support to each park. We assign a specific manager or team to focus on your park’s needs and goals, ensuring that each property receives the attention it deserves. We also do our best to set each operation up with similar back office systems, policies, structure, and communication protocols, ensuring that each park within our portfolio has a vast network of colleagues that they can lean on as questions or issues arise. By utilizing these shared identities, we create a culture of learning and growth amongst our management teams which ultimately sets all of our parks up for even stronger operations and success.
